General

Why are Voice-buy prices so low?

Our prices are significantly lower than what you would find in high street stores. We're an online shop, so we can take advantage of lower costs of operation - which means no renting expensive prime location property, or paying for the upkeep of numerous items of expensive eye testing machinery.

What payment methods are available?

We accept all major credit and debit cards which are kept secure with the strongest level of encryption commercially available. We don't store your card details on our server. Currently, we cannot accept payments processed by PayPal.

What's the cost of postage & packaging?

The cost of postage and packaging to the US is free per pair of glasses and the delivery is free. Postage to other parts of the world will cost $10.95. Note that, you can choose a delivery address that is different from the billing address. So, for example, your billing address can be your home address, but you can choose to have the glasses delivered to your office.

What if I have any further questions?

If you have any further questions not answered in this section, please contact us directly at Voice-buy@voiceable.co.

Are my payment details kept secure?

Yes, all your payment details are entered in a secure internet site that our website links with, and is managed by Paypal. Voice-buy does not record customer payment details. All this information is held in a secure server managed by Paypal. Our shop uses 128 bit SSL, the strongest level of encryption commercially available; all transactions are guaranteed to be 100% safe and secure.

How can I protect myself while shopping online?

When you make a purchase online, be sure to look for the little lock icon on the bottom of your web browser to make sure that you personal information will be protected by secure encryption. You can also check this by holding your cursor over the web page in question, clicking the right button on your mouse, and selecting "Properties". Then verify that the web address shown starts with an "https". The 's' denotes a secure web server. At Voice-buy we do not store your credit card information on our server, making your purchase 100% secure.

How can I pay you?

We accept all major credit and debit cards across the globe. If you are ordering from the US, kindly note that we do not accept NHS vouchers, personal cheques, postal orders and Accor vouchers as payment. We accept Paypal as well.